The statement highlights the importance of focusing on the substance and intent behind rules and regulations, rather than blindly adhering to formality or literal interpretations, which may lead to injustice. A perceptive civil servant should prioritize the spirit of the law to ensure fair outcomes, even when rigid adherence to formalities might cause harm.
For example, during a natural disaster, strict adherence to bureaucratic procedures for releasing aid might delay urgent relief, causing more suffering. A perceptive civil servant, instead of getting bogged down by paperwork, would expedite the process, ensuring timely help reaches those in need, aligning with the true intent of public service.
Similarly, in welfare schemes, if minor discrepancies in documentation disqualify a deserving beneficiary, a rigid focus on form ignores the substance of providing support to the vulnerable. By interpreting the intent of the law, civil servants can ensure that rules serve justice rather than hinder it, promoting ethical governance.
